Last Updated: December 26, 2025
At Senkanthal Malaragam, we value transparency and customer satisfaction. Due to the nature of our tea and herbal products, we follow a strict no-return policy, with limited replacement/refund only for damaged or wrongly delivered products. We have 7 day return policy. All the Approved exchange and replacement will be completed with in 7 business days Refunds will be credited back to the original payment method in 7 business daysAt Senkanthal Malaragam, we are committed to delivering premium-quality tea, herbal, floral, and edible products. Due to the consumable nature of our products, we maintain a strict return and replacement policy to ensure product quality, hygiene, and customer safety.
1. Order Cancellations
- Orders may be cancelled within 24 hours of placement, provided they have not been processed or dispatched.
- Once an order has been processed or shipped, cancellation requests cannot be accommodated.
2. Returns Policy
We offer a 7-day replacement/refund window only for damaged or wrongly received products.
As our products are consumable, returns are not accepted for:
- Change of mind or personal preference.
- Taste, aroma, or texture preferences.
- Minor variations in colour, appearance, or packaging that do not affect product quality.
- Products that have been opened, used, or improperly stored after delivery.
3. Damaged or Incorrect Products
You may be eligible for a replacement or refund of the product value if:
- You receive a product that is damaged during transit; or
- You receive an incorrect or unrelated product instead of the item(s) you ordered.
To be eligible, you must:
- Notify us within 48 hours of delivery.
- Provide clear photographs or an unedited video showing the product and its packaging.
- If you receive an incorrect or unrelated product, you must return it to the address provided by our support team in its original packaging.
4. Review & Approval
Our customer support team will review your request and verify the issue.
Once approved, we will arrange one of the following at no additional cost:
- A replacement product; or
- A full refund to the original payment method.
5. Replacement & Refund Timeline
- Approved replacements will be processed and completed within 7 business days.
- Approved refunds will be initiated and credited to the original payment method within 7 business days. Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.
6. Contact Information
For all cancellation or complaint-related support, contact:
Email: senkanthalmalaragam@gmail.com
Phone/WhatsApp: 6379002101
Senkanthal Malaragam
1126 A, Venkatesapuram Road
Near SRCM Ashram
Thuraiyur – 621010
Tamil Nadu, India