Last Updated: December 26, 2025
At Senkanthal Malaragam, we value transparency and customer satisfaction. Due to the nature of our tea and herbal products, we follow a strict no-return policy, with limited replacement/refund only for damaged or wrongly delivered products. We have 7 day return policy. All the Approved exchange and replacement will be completed with in 7 business days Refunds will be credited back to the original payment method in 7 business days
1. Order Cancellations
- Orders can be cancelled within 24 hours of placing the order and before shipment.
- Once an order is processed or dispatched, it cannot be cancelled.
2. No Returns Policy
- All tea, herbal, floral, and edible products are non-returnable for hygiene and safety reasons.
- Returns are NOT accepted for taste preference, personal choice, or minor packaging variations.
3. Damaged or Wrong Product Received
You are eligible for replacement or refund only if:
- You receive a damaged product, or
- You receive a wrong / irrelevant product different from what you ordered.
📌 You must report the issue within 48 hours of delivery with clear photos or videos.
4. Replacement / Refund Approval
- Our support team will verify the complaint.
- Upon approval, we will arrange:
- Free replacement OR
- Refund to your original payment method.
5. Refund Processing
- Approved refunds will be processed within 1–3 business days.
- The credited amount may take 5–7 business days to reflect in your bank/payment account.
6. Contact Information
For all cancellation or complaint-related support, contact:
Senkanthal Malaragam
1126 A, Venkatesapuram Road
Near SRCM Ashram
Thuraiyur – 621010
Tamil Nadu, India
📞 +91 63790 02101
📧 senkanthalmalaragam@gmail.com